Last updated: 10 July 2026

We want returns to be clear, fair and considerably less mysterious than the average enchanted cupboard.

Changed your mind

For most goods bought online, you may cancel within 14 days after the day you receive the order. Tell us at legal@wunderwurld.com within that period. You then have a further 14 days to return the goods.

You may write: “I hereby give notice that I cancel my contract for the following goods: [goods]. Ordered/received on: [date]. Name, address and order number: [details].”

Condition and return costs

You may inspect goods as you would in a shop. You are responsible for any reduction in value caused by handling beyond what is necessary. Unless goods are faulty, damaged or incorrect, you are responsible for direct return costs. Contact us before sending anything so we can provide the correct return instructions.

Refund timing

We will refund eligible payments within 14 days after receiving the returned goods or evidence that you sent them back. We may withhold the refund until one of those events occurs. For a valid whole-order cancellation, we also refund the least expensive standard delivery charge offered.

Exceptions

The cancellation right may not apply to personalised goods, rapidly perishable goods, or sealed goods not suitable for return for health protection or hygiene reasons once unsealed. Opened bath, body, cosmetic, essential-oil, fragrance, tea or similar consumable products may fall within this exception where supplied sealed. Faulty or misdescribed goods remain covered by statutory rights.

Faulty, damaged or incorrect goods

Email us promptly with your order number, a description and photographs where useful. You may be entitled to repair, replacement, price reduction or refund under the Consumer Rights Act 2015. We will cover reasonable return costs where legally required.